Refund and Policy

Introduction

At Thrive Media Agencies, we value your trust and aim to ensure a transparent and customer-friendly experience. This policy outlines the conditions for requesting refunds or cancellations. By using our website, www.thrivemediaagencies.com, and accessing our services, you agree to abide by this policy. If you do not agree, please refrain from using our services.

Thrive Media Agencies reserves the right to modify this policy at any time without prior notice. Your continued use of our services implies acceptance of any changes. We encourage you to review this policy periodically to stay informed of updates.

Refund Eligibility

We strive to provide high-quality service, but in specific cases, you may be entitled to a refund, based on the following conditions:

  1. Timely Submission of Requests

    • Refund requests must be submitted via email to support@thrivemediaagencies.com.
    • Requests must be made at least 3 days before your next billing cycle to avoid additional charges.

  2. Unused Services

    • Refunds will only be considered for services that have not yet been rendered.
    • If you cancel services before the next billing cycle and have paid for unused services, you may be eligible for a partial refund.

  3. Refund Processing

    • Approved refunds will be processed within 7 working days. Please allow additional time for your payment method to reflect the refunded amount.

  4. No Refund for Completed Services

    • Services that have already been provided, either fully or partially, are non-refundable, even if you are dissatisfied, as long as the services were delivered according to our Terms of Service.

Subscription Cancellation

For subscribers of recurring services, cancellation is your right, but must be properly completed to avoid further charges.

  1. Cancellation Request

    • Cancellation requests must be sent to support@thrivemediaagencies.com at least 3 days before your next billing date. If the request is received within the 3-day period, you may still be charged for the upcoming cycle, and the cancellation will take effect afterward.

  2. Confirmation of Cancellation

    • After submitting your cancellation request, you will receive a confirmation email. Please retain this for your records.
    • If you do not receive confirmation within 48 hours, please contact us to verify that your request was processed.

  3. Partial Refund for Unused Services

    • If you cancel before the next billing cycle and have unused services, a prorated refund may be issued based on the unused portion. The refund will follow the standard processing timeline.

Non-Refundable Situations

Certain conditions will disqualify refund requests, including but not limited to:

  1. Completed Services

    • Once services are delivered, no refunds will be granted. This includes social media engagement services such as followers, likes, or views, which are considered final.

  2. Non-Compliance with Instagram’s Policies

    • Clients are responsible for adhering to Instagram’s guidelines. Thrive Media Agencies is not responsible for account suspensions, bans, or content removal due to non-compliance, and these do not qualify for refunds.

  3. Service Interruptions

    • We strive for consistent service but cannot guarantee continuous availability. Temporary interruptions or downtimes are not grounds for a refund.

  4. Third-Party Responsibility

    • Thrive Media Agencies is not affiliated with Instagram or its parent company, Meta. Actions taken by third-party platforms, such as account suspensions, do not qualify for refunds.

  5. Fraudulent Activity

    • If a refund request is linked to fraudulent behavior or misuse of our services, it will be denied, and the associated account may be terminated without a refund.

Service Discretion and Changes

Thrive Media Agencies reserves the right to modify, suspend, or discontinue any service at our discretion. In the event of a service being discontinued, we will notify you via email and issue a prorated refund for any unused portion.

Security and Privacy

At Thrive Media Agencies, we prioritize your privacy and security. We do not require your Instagram password or sensitive information to provide services. We do not share or sell your information to third parties.

It is your responsibility to provide accurate details, including usernames, to ensure correct service delivery. If your account information changes, please notify us promptly.

Fraud Prevention

If you are contacted by someone claiming to represent Thrive Media Agencies, always verify their identity by reaching out to us directly. We are not responsible for losses caused by fraudulent third parties posing as our company.

Governing Law and Disputes

This policy, along with our Terms of Service, is governed by the laws of the State of California. By using our services, you agree to submit any disputes to the courts located in Los Angeles County, California.

Final Notes

You are responsible for regularly reviewing this policy. Any updates to this policy will take effect immediately. Continued use of our services implies acceptance of any changes.

If you have any questions or concerns, please contact us at support@thrivemediaagencies.com.